Private Body: Crew Up Pty Ltd
Registration number: K2025281605
Trading names: Crew Up Travel and Mason & Wild
1. Introduction
This manual is prepared in terms of section 51 of PAIA and is intended to assist any person who wishes to request access to records held by Crew Up Pty Ltd.
2. Contact details of the private body
Information Officer: Information Officer
Postal address: 46 Doordrift Road, Constantia, Cape Town, 7806, South Africa
Street address: 46 Doordrift Road, Constantia, Cape Town, 7806, South Africa
Telephone: +27 (0) 87 550 1882
Email: private@masonandwild.com
3. Guide on PAIA
A guide has been compiled by the Information Regulator in terms of section 10 of PAIA. The guide contains information to assist persons who wish to exercise rights contemplated in PAIA and POPIA. Questions regarding the guide may be directed to the Information Regulator.
4. Records available in accordance with other legislation
Records may be available in terms of applicable legislation, including:
- Promotion of Access to Information Act 2 of 2000
- Protection of Personal Information Act 4 of 2013
- Companies Act 71 of 2008
- Income Tax Act 58 of 1962
- Value-Added Tax Act 89 of 1991
- Electronic Communications and Transactions Act 25 of 2002
- Labour Relations Act 66 of 1995
- Basic Conditions of Employment Act 75 of 1997
- Employment Equity Act 55 of 1998
- Unemployment Insurance Act 63 of 2001
- Compensation for Occupational Injuries and Diseases Act 130 of 1993
This list is not exhaustive.
5. Schedule of records held by the private body
5.1 Company records
- Company registration documents
- Memorandum of incorporation
- Tax records and statutory records
- Internal policies, contracts, and agreements
5.2 Financial and accounting records
- Accounting records and bank records
- Invoices, statements, and payment records
- Tax returns, budgets, and financial reports
5.3 Customer and client records
- Enquiry records and correspondence
- Proposals, quotations, and booking records
- Itineraries, supplier confirmations, and support records
- Passport and travel administration documents where required
5.4 Supplier and service provider records
- Supplier agreements and quotations
- Operational correspondence and service records
- Invoices and billing records
5.5 Personnel records
- Employment contracts and remuneration records
- Leave, statutory, performance, and disciplinary records
5.6 Website and marketing records
- Website enquiry submissions
- Newsletter signup records
- Cookie and consent records where maintained
- Website analytics reports and campaign records
6. Records automatically available without a formal request
- Publicly available website content
- Published Privacy Policy
- Published Terms and Conditions
- Published contact details
7. Processing of personal information
7.1 Purpose of processing
- Responding to enquiries
- Preparing quotations and proposals
- Arranging and administering travel services
- Processing payments and communications
- Marketing where lawful
- Complying with legal and regulatory obligations
7.2 Categories of data subjects and personal information
Customers and prospective customers, suppliers and service providers, employees and contractors, and website users. Categories include identity details, contact details, booking data, preferences, technical data, and correspondence as applicable.
7.3 Categories of recipients
- Travel suppliers and service providers
- Payment processors
- Technology and software providers
- Professional advisers
- Regulators and authorities where required by law
7.4 Planned transborder flows
Personal information may be transferred across borders where necessary for delivery of travel services, including to suppliers in client destinations.
7.5 General description of security measures
Crew Up Pty Ltd uses reasonable organisational and technical safeguards including access controls, password protection, restricted access, and confidentiality/data protection obligations with service providers where appropriate.
8. Request procedure
A requester must complete the prescribed PAIA request form and submit it to the Information Officer. The requester must provide sufficient detail to identify:
- The record or records requested
- The identity of the requester
- The form of access requested
- The right to be exercised or protected, where applicable
- The reason the record is required, where applicable
Proof of identity may be required before any request is processed.
9. Fees
Request fees and access fees may be payable in accordance with PAIA and regulations. Requesters will be informed of applicable fees before processing proceeds.
10. Grounds for refusal of access
Access may be refused on grounds permitted by PAIA, including:
- Protection of personal information of a third party
- Protection of commercial or confidential information
- Protection of safety of individuals or property
- Privileged legal records
- Commercial information of the private body
- Frivolous, vexatious, or resource-intensive requests
11. Availability of this manual
This manual is available on the Mason & Wild website and may also be requested from the Information Officer.